Privacy Policy

1. Who We Are

MM Detailing LLC is a professional auto detailing business located at 18676 Eureka Rd, Southgate, MI. We provide car washing, interior and exterior detailing, paint correction, ceramic coating, and related automotive care services across the Metro Detroit area. Our website is MMdetailing.net.

2. Information We Collect

When you interact with our website or contact us, we may collect the following personal information:

• •Your name, phone number, and email address submitted through our booking form.
• •Vehicle information (year, make, model, condition) optionally provided through the same form.
• •Booking and appointment information submitted through our online scheduling system.
• •Technical data collected automatically when you browse our site, including your IP address, browser type, device information, referring URL, and pages visited.

We only collect personal information that you voluntarily provide or that is automatically gathered through standard web technologies.

3. How We Use Your Information

We use the information we collect to:

• •Respond to your service inquiries and booking requests
• •Confirm and manage your appointments and bookings
• •Communicate with you about your appointment via phone, email, or text message
• •Send promotional offers and updates by email only (not text message), if you have opted in
• •Improve our website and overall customer experience

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

4. SMS and Text Message Consent

By checking the SMS opt-in checkbox on our booking form, you consent to receive transactional text messages from MM Detailing LLC, including appointment confirmations, reminders, and scheduling updates. We do not send promotional or marketing text messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further texts will be sent. For help, reply HELP or contact us at (313) 652-8699 or mmdetailingllc23@gmail.com.

5. Email Communications

If you opt in to receive promotional emails, you may unsubscribe at any time using the unsubscribe link included in every email. Transactional emails related to your appointment or inquiry are not considered promotional and may still be sent regardless of opt-in status.

6. Third-Party Services

We use the following third-party services to operate our website and manage our business:

• •HighLevel (LeadConnector), our CRM, booking, and messaging platform — a customer relationship management and scheduling platform used to manage inquiries, schedule appointments, and send communications.
• •Google Analytics — to analyze website traffic, user behavior, and improve our site experience.
• •Google Maps — to display our shop location on our website.
• •Payment processors — to handle service payments securely.

These third-party services may collect and process data according to their own privacy policies. We encourage you to review their respective policies for more information.

7. Cookies

Our website may use cookies and similar tracking technologies to analyze site traffic and understand how visitors use our website. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we will process your request within a reasonable timeframe.

9. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

You have the right to:

• •Request access to the personal information we hold about you
• •Request correction of inaccurate information
• •Request deletion of your personal information
• •Opt out of promotional communications at any time
• •Request that we stop processing your information in certain circumstances

To exercise any of these rights, contact us at mmdetailingllc23@gmail.com or call (313) 652-8699.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: